{"id":3310,"date":"2021-09-01T11:31:12","date_gmt":"2021-09-01T10:31:12","guid":{"rendered":"https:\/\/www.chi.ac.uk\/?page_id=3310"},"modified":"2022-11-23T16:13:57","modified_gmt":"2022-11-23T16:13:57","slug":"information-for-needs-assessors-access-centres-and-student-finance","status":"publish","type":"page","link":"https:\/\/www.chi.ac.uk\/student-life\/support-health-wellbeing\/disability-dyslexia-and-medical-conditions\/information-for-needs-assessors-access-centres-and-student-finance\/","title":{"rendered":"Information for Needs Assessors, Access Centres and Student Finance"},"content":{"rendered":"\n

\n\t\tInformation for Needs Assessors, Access Centres and Student Finance\n\t<\/h1>\n\t
<\/div>\n

This page contains details of our Non Medial Helper (NMH) support rates, NMH Support Complaints Policy, and our Policy and Guidance Notes for external NMH providers at the 香港六合论坛.<\/p>\n

\n\t\tNon-Medical Helper Rates Per Hour\n\t<\/h2>\n \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
NMH Rates 01\/09\/2022 to 31\/08\/2023<\/strong><\/th>\nPer Hour<\/strong><\/th>\n<\/th>\n<\/th>\n<\/tr>\n
<\/th>\nNet<\/strong><\/th>\nVAT<\/th>\nTotal<\/th>\n<\/tr>\n
Band 1 Support Assistants<\/strong><\/td>\n\n\n\n<\/tr>\n
Sighted Guide<\/td>\n\u00a322.00<\/td>\nN\/A<\/td>\n\u00a322.00<\/td>\n<\/tr>\n
Band 2 Enhanced Support Assistants<\/strong><\/td>\n\n\n\n<\/tr>\n
Band 3 Specialist Enabling Support<\/strong><\/td>\n\n\n\n<\/tr>\n
Specialist Note Taker for Deaf\/Hard of Hearing students – includes Electronic Note Taking<\/td>\n\u00a338.00<\/td>\nN\/A<\/td>\n\u00a338.00<\/td>\n<\/tr>\n
Specialist Notetaker (Visual Impairment)<\/td>\n\u00a338.00<\/td>\nN\/A<\/td>\n\u00a338.00<\/td>\n<\/tr>\n
Specialist Transcription<\/td>\n\u00a338.00<\/td>\nN\/A<\/td>\n\u00a338.00<\/td>\n<\/tr>\n
Band 4 Specialist Access and Learning Facilitators<\/strong><\/td>\n\n\n\n<\/tr>\n
Specialist Mentor – Mental Health Difficulties (MH)<\/td>\n\u00a358.00<\/td>\nN\/A<\/td>\n\u00a358.00<\/td>\n<\/tr>\n
Specialist Mentor – Autism Spectrum Conditions (ASC)<\/td>\n\u00a358.00<\/td>\nN\/A<\/td>\n\u00a358.00<\/td>\n<\/tr>\n
Specialist one-to-once Study Skills and Strategy Suppoer – Specific Learning Difficulties (SpLD)<\/td>\n\u00a358.00<\/td>\nN\/A<\/td>\n\u00a358.00<\/td>\n<\/tr>\n
Specialist one-to-one Study Skills and Strategy Support – Autism Spectrum Conditions (ASC)<\/td>\n\u00a358.00<\/td>\nN\/A<\/td>\n\u00a358.00<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n \n NMH Rates 2022-2023 [PDF]\n <\/a>\n \n NMH Rates 2022-2023 [Excel]\n <\/a>\n

\n\t\tNon-Medical Helper Support Complaints Policy\n\t<\/h2>\n

\n\t\tWhat to do if you are uhappy with our service\n\t<\/h3>\n

The Disability and Dyslexia Service (DDS) aims to provide an exemplary service to all our students. However we recognise that, even in the best run organisations, there may be a time when you are dissatisfied with the service we provide.<\/p>\n

This complaints policy is here so that you know what you should do if you are dissatisfied, wish to raise a concern, or make a formal complaint about any aspect of the support we provide. We will treat any concern or complaint raised in a confidential and professional manner.<\/p>\n

The policy below is relevant to any service we are providing to you funded by the Disabled Student Allowance. Complaints about other aspects of our service can be dealt with through the University Complaints Policy.<\/p>\n \n Disability and Dyslexia Service Non Medical Helper Support Complaints Policy\n <\/a>\n\t\t\t\t\tStep One: Voicing Concerns – Informal Process<\/a>\n\t\t\t\t\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t\t\t\t

Step 1 is an informal approach to addressing your concerns regarding the support you are receiving from the Disability and Dyslexia Service in general, or your Non Medical Helper Support (i.e. Specialist Mentor, Specialist Study Skills Tutor, Note-taker or Support Assistant).<\/p>\n

We believe that many concerns are best dealt with by the people involved.\u00a0 If you are unhappy with, or would like to change, some aspect of the Non Medical Helper service we have provided then please discuss the matter with the person involved first. This may allow the issue to be dealt with quickly and lead to a swift resolution.<\/p>\n

If you and your Non Medical Helper are not able to reach a satisfactory resolution, or if you do not feel able to discuss the concerns with this person, then you may decide to proceed to Step 2.<\/p>\n\t\t\t\t\tStep Two: Voicing Concerns – Formal Process<\/a>\n\t\t\t\t\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t\t\t\t

You should complete this step is:<\/p>\n